Refund policy
Last updated: 4 November 2026
PDF downloads are delivered on screen as soon as payment is confirmed, so there are no refunds once a PDF is delivered. 1-on-1 sessions count as delivered only when they take place.
PDFs: no refunds once delivered
A digital file cannot be returned once it has been delivered. By completing payment you confirm that you have read the product description and preview pages, and accept that there is no refund, return, exchange or cancellation once the PDF is delivered.
Preview before you buy
Every product page shows the title, full description, specifications, and sample pages so you can decide before paying. Dissatisfaction with content you could see before purchase is not grounds for a refund.
If your download did not arrive
If your payment succeeded but access did not appear, email colorsstrip@gmail.com with your order ID and the mobile number used at checkout. We will restore your access to the purchased file, or refund you if we cannot.
1-on-1 sessions
A session counts as delivered only when it takes place. If your session can't be scheduled within 14 days of payment, you choose a refund or a credit. Sessions included in a lifetime pass follow the same rule, per session. Schedule over WhatsApp right after booking, within 30 days of purchase. One free reschedule, requested at least 12 hours before the session. Less than 12 hours’ notice or a no-show counts as delivered: no refund or free reschedule. If you are more than 15 minutes late, the session still ends at the original time. A session counts as delivered only when it takes place. If your session can't be scheduled within 14 days of payment, you choose a refund or a credit. Lifetime-pass sessions follow the same rule, per session. If ColorsStrip cancels or cannot deliver, choose a new time or a full refund.
Failed, pending, or duplicate payments
Payments that fail or remain unauthorised are never captured, and any amount held by your bank is released automatically by the payment provider. If you were genuinely charged twice for the same order, email colorsstrip@gmail.com with both payment references so the duplicate charge can be reviewed.
Support
For anything relating to your order, email colorsstrip@gmail.com with your order ID. We reply within one working day.
Support
Email colorsstrip@gmail.com with your order ID and the mobile number used at checkout.
Anuj Gupta
Sector 89, Gurgaon, Haryana, India
Mon–Fri, 9 AM – 6 PM IST